Hilltops Council has given the green light to a new and improved information system which promises to enhance customer service and streamline efficiencies across the entire Council region.
Following the May Ordinary Council Meeting in Harden, Hilltops Council will now move forward with purchasing and implementing a new Local Government Information System (LGIS), which General Manager Anthony McMahon explained is a necessity for the new and expanded Hilltops Council.
“Basically the three former Council areas were using different corporate software and information systems that don’t ‘talk’ to each other. These individual systems are also either outdated or due for an upgrade, so it’s become necessary for us to put in place a single, cutting-edge and cost-effective platform that merges all of our corporate information and technology needs across the organisation,” Mr McMahon said.
Mr McMahon said the system is designed to not only modernise but simplify Council’s operating procedures.
“There’s a very high volume of information coming in and out of Council on a daily basis. The new system will consolidate data such as land and property information, finance, payroll, planning and approvals, rates and utilities etc., and will ensure staff in all three offices, have fast and reliable access to the material they need every day,” he said.
In addition to enhancing internal operations, the new LGIS will also expand the customer services provided by Council.
“The new system is designed to provide residents and ratepayers in the Hilltops region with easy online access to accounts, services and information using their home computer, tablet or phone,” Mr McMahon said.
“This initiative is part of Council’s ongoing work to provide residents with a modern, responsive and agile local government that meets the needs and expectations of the community.
“The LGIS is a substantial undertaking with lasting benefits that will be enjoyed well into the future,” he said.
Council undertook an extensive tender process to identify an LGIS provider. Technology One was selected to complete the two-year LGIS project, with the first tranche of the rollout expected to be up and running by 1 July, 2018.